tERMS / fREQUENTLY ASKED QUESTIONS

  • During the preservation process the shape and form of your flowers and foliage will stay the same, however there may be some slight changes in the colour of the flowers.  Please note that this colour change is a completely normal side effect of any type of flower preservation , but we strive to ensure that your flowers retain their original colour. Pink and red flowers tend to darken and white flowers may become DARK CREAM, please be aware of these changes to your flowers.
  • A non-refundable deposit of £90 is required upon booking. 
  • The remainder of the full balance will be payable when you choose and order your bespoke box frame. 
  • The method of preservation is freeze drying. Upon receipt, your flowers will immediately be preserved and this process is irreversible. 
  • We endeavour to reproduce your bouquet to ensure it closely replicates the original and a degree of artistic interpretation is used in order to achieve this.
  • The preservation process usually takes approximately 12-16 weeks which is dependent upon frame choice and the customer providing any articles they wish to include in the frame.
  • In the event that an order is placed by a third party on behalf of the owner of the flowers, it is the responsibility of the third party to communicate these Terms and Conditions to the original owner of the flowers
  • It is the customer’s responsibility to ensure that your flowers arrive with us in the best possible condition. We cannot accept responsibility for any poor results if your flowers arrive in poor condition. We will contact you immediately if some flowers in your bouquet are too damaged to preserve successfully.
  • We strongly recommend that you personally collect your finished frame from Petals & Lace.
  • We reserve the right to include pictures of your flowers and completed items in our marketing material, on social media and website. Please let us know if you'd rather us not use these pictures.
  • We reserve the right to recycle any flowers if  a frame has not been chosen within 3 months of the date the bouquet was received. We also reserve the right to dispose of your completed frame if not collected within 12 weeks of your advised completion date.

When do you need my bouquet?
Petals & Lace prefer to receive your bouquet as soon as possible so that your flowers are still fresh. Most bouquets are brought to us a day or two after the wedding.

How do I get my bouquet to you?
Petals & Lace are located in Brentwood, just off the A12 and wee ask that you drop your flowers off to us.  We also accept orders from customers nationwide. Please email [email protected] and we can arrange to have your flowers collected and delivered to us. Next day delivery will cost between £10-20 and customers pay all courier delivery costs and Petals & Lace are not responsible for bouquets whilst they are in transit.

Should I book in advance?
Yes please. It is strongly advised to book before your wedding as only a limited number of bookings are taken per week. Summer months are very busy, so please book in advance. If your wedding has recently taken place and your flowers are still in good condition, it is always worth giving us a call, or drop an email, to see if we can arrange a last-minute order.

 Will my bouquet look exactly the same as on my wedding day?
Petals & Lace use the freeze drying 3D method of preservation which will maintain the form and shape of your flowers. You may find that some flower colours may intensify and deepen. White flowers may take on a creamy colour, fuschia pink flowers may go magenta, red flowers may turn a claret colour. The success of the preservation will depend on the condition of the flowers when they reach us. 

How long will my order take?
Most orders will be completed within about 5-6 months of the date the flowers are received. You will be contacted when your order is ready.

I want to buy this as a gift for my bride-to-be sister/gift for my mum and bridesmaids. Can I purchase a gift voucher?
No problem at all. A preserved wedding flower frame makes a wonderfully unique and personal gift that your family and friends can cherish forever.

Can I choose my frame?
Petals & Lace have a choice of frames and framing options.

How long will my preserved bouquet last?

If treated with care, there is no reason why your preserved bouquet shouldn’t last forever.
​How deep is the frame?
Petals & Lace use extra deep frames in order to ensure a perfect 3D representation of your bouquet.